Refund & Returns Policy

At Synthetix Research, we are committed to supplying premium laboratory research products while maintaining exceptional customer service. Due to the nature of our products, all sales are handled according to the policy below.

All Sales Final

All products are intended strictly for laboratory research purposes and are not for human consumption. Because of the regulated nature of research materials, all sales are considered final.

• Incorrect items ordered by the customer.
• Shipping delays caused by carriers.
• Refused deliveries.
• Improper storage after delivery.

If your order arrives damaged or incorrect, please contact us within 48 hours with photographs of the package and product.

Non-Delivery or Lost Packages

If tracking shows your package as delivered but it cannot be located, please contact the shipping carrier first. If a shipment is confirmed lost in transit, we will review the situation and determine an appropriate resolution.

Payment Disputes

Before initiating a chargeback, please contact our support team so we can work to resolve the issue quickly and professionally.

Policy Updates

Synthetix Research reserves the right to update or modify this policy at any time without prior notice.